Ordering and Delivery

As soon as your order has been completed and payment received, a confirmation will be sent via email.

When placing your order you will receive an email confirming payment has been received. Your Cortigenix kit will be dispatched by close of business on the following day. You can choose from several express or standard delivery options.

Shipping options

Delivery charges apply for all orders and are calculated at checkout.

If you are ordering from within the UK Royal Mail Standard and Express delivery are available.

For international shipping FedEx International Economy or Priority shipping is available. Pricing for international shipping is calculated at checkout when you select your chosen method.

Destination Shipping Options Price
United Kingdom Royal Mail Delivery FREE
International Worldwide FedEx International Economy Shipping costs vary and are calculated at checkout
FedEx International Priority Shipping costs vary and are calculated at checkout

Expected standard delivery times for test kits dispatched from the UK are as follows:

Destination FedEx International Priority FedEx International Economy
USA/Canada Next day 2-5 days
Latin America 1-2 days 4 days
Middle East 2 days 3-4 days
Asia 2 days 4-6 days
Africa and Oceania 2-4 days 3-4 days

Returning your Cortigenix kits

United Kingdom

For customers located in the United Kingdom, your kit will include a return shipping mailer bag, which is prepaid for you to send your sample back to us. You can post your sample back to us from any Royal Mail post box.

International

If you are returning your sample from outside the United Kingdom you are responsible for all additional shipping costs required to return your sample to us. Shipping and transit times can vary. A shipping mailer will be included in your kit that you can use to return the kit back to us. We recommend using a trackable mail service to prevent any delays in the processing of your sample.

If you have any questions please contact our Customer Service Team support@cortigenix.com.

Important

When placing an order and in agreeing to our terms and conditions, you agree to abide by all applicable laws and regulations in relation to export control rules within the receiving country. Cortigenix will not be liable for any costs relating to the release of items from customs and if an item is received back into our returns centre, you will assume any costs to resend your kit.

What countries do Cortigenix ship to?

Cortigenix ships to the following countries and territories. If your country is not listed then please contact our customer service team support@cortigenix.com and they will endeavour to assist you with your shipping requirements.

Show list of countries - click here

Albania
Algeria
American Samoa
Andorra
Anguilla
Antigua And Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belgium
Belize
Benin
Bermuda
Bhutan
Bosnia-herzegovina
Botswana
Brazil
British Virgin Islands
Brunei Darussalam
Bulgaria
Burkina Faso
Canada
Cape Verde
Cayman Islands
Chile
China
Colombia
Cook Islands
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Faroe Islands
Fiji
Finland
French Guiana
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guyana
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kuwait
Kyrgyzstan
Latvia
Lebanon
Lesotho
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia
Madagascar
Malawi
Malaysia
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Namibia
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russian Federation
Rwanda
Saint Kitts And Nevis
Saint Lucia
Saint Vincent And The Grenadines
Saudi Arabia
Senegal
Serbia
Seychelles
Singapore
Slovakia
Slovenia
South Africa
Spain
Suriname
Swaziland
Sweden
Switzerland
Taiwan
Tanzania
Thailand
Togo
Trinidad And Tobago
Tunisia
Turkey
Turks And Caicos Islands
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Us Virgin Islands
Uzbekistan
Vanuatu
Venezuela
Vietnam
Wallis And Futuna
Zambia

How can I track my order?

Cortigenix orders are typically shipped within 1-2 business days from the time of purchase. When your order ships, you will receive an email with your tracking number. You can track your order through the Track my order section on your Cortigenix dashboard.

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